FAQs
Frequently Asked Questions
Our Products & Printing
What kind of printing process do you use?
We use high-quality Plastisol screen-printed heat transfers, which deliver a bold, vintage-inspired look with excellent durability. The result is a soft, premium feel without the stiffness of traditional screen prints.
Are your shirts screen printed or heat pressed?
Our designs are applied using Plastisol transfers and a commercial-grade heat press, allowing for consistent, long-lasting prints that maintain their color and shape over time.
Will the design fade or crack over time?
With proper care, Plastisol transfers are highly durable and made to last. You might notice soft aging over time, which adds character, not damage.
What blanks or garments do you use?
We use pigment-dyed and garment washed blanks from trusted brands like Comfort Colors and Independent Trading Co., known for their durability and lived-in softness.
Where are your products made?
Our garments are printed and shipped from the U.S. While some blanks may be imported, all final production is completed stateside.
Sizing & Fit
How do I know what size to order?
We recommend checking our size chart for each product. If you're between sizes, size up for a roomier fit.
Do your shirts run true to size?
Yes, most of our garments run true to size with a classic, relaxed fit.
What if I’m between sizes?
We suggest sizing up for comfort, especially if you prefer a looser, laid-back feel.
Do you offer unisex sizing?
Yes. All of our tees, sweatshirts, and hoodies use unisex sizing unless otherwise stated.
Is there a size chart?
Yes — you’ll find a detailed size chart linked on each product page.
Shipping & Fulfillment
How long does it take to receive my order?
All of our items are made-to-order. Orders will ship 7–10 business days after the pre-order closes. You’ll get an email with tracking info as soon as your order ships.
Do you offer expedited shipping?
We currently offer standard U.S. domestic shipping. We may offer additional options in the future.
How much does shipping cost?
We charge a flat $5 for domestic shipping. Orders over $75 ship free.
Do you ship internationally?
Not yet — we currently ship within the U.S. only.
Why does it take longer than Amazon?
We don’t mass produce or hold bulk inventory. Your item is made after the order window closes. That means less waste and more focus on quality — it’s worth the wait.
Pre-order & Made-to-Order Items
What does “made-to-order” mean?
It means your item is printed just for you after the pre-order closes This lets us produce in small batches, reduce waste, and focus on quality over speed.
When will my order ship?
Orders will ship 7–10 business days after the pre-order closes. This allows time for batch production and quality control.
Can I cancel my order?
Yes — orders can be canceled within 48 hours of being placed, as long as production hasn’t started.
Will I get tracking info when my order ships?
Yes. You’ll receive a tracking number via email once your order is on its way.
Returns & Exchanges
What is your return and exchange policy?
You can view our Returns, Exchanges, & Cancellations policies here.
Can I exchange my item for a different size?
You can view our Returns, Exchanges, & Cancellations policies here.
What if my item arrives damaged or incorrect?
We’ll make it right — just email us with a photo and your order number.
How do I start a return?
Email us at support@tidewaterthreadsco.com with your order number and reason for return.
Product Care
How should I wash and care for my shirt?
Wash cold, inside-out. Tumble dry low or hang dry. Do not bleach. Avoid ironing directly over the design.
Will the fabric shrink?
Slight shrinkage may occur if dried on high heat. We recommend hang drying or tumble drying on low.
Can I iron over the design?
No. Turn the garment inside out or use a press cloth if ironing is needed.
About Tidewater Threads Co.
What makes Tidewater Threads different?
We’re a small-batch, made-to-order brand rooted in the heritage and lifestyle of the Delmarva Peninsula. We don’t chase trends — we design for people who feel at home between tides and tree lines.
Where is your company based?
We’re based on Maryland’s Eastern Shore — right in the heart of Delmarva.
What inspired your brand?
Tidewater Threads was built out of respect for where we’re from — the Delmarva. We live here. Off these backroads, in the small towns, near the water. Navy service shaped part of it. Family shaped the rest. We started this brand because nobody else was making gear that felt like us — just trend-chasing clichés and tourist tees. So we made our own. Quality stuff that actually fits how people around here live.
Are you a veteran-owned business?
Yes — Steve served in the U.S. Navy. Tidewater Threads is proudly veteran-owned and family-run.
Contact & Support
How can I contact customer support?
Email us at support@tidewaterthreadsco.com — we’ll get back to you within 1–2 business days.
Can I change my shipping address after placing an order?
If your item hasn’t gone to print yet, yes — contact us right away and we’ll update it for you.
What if I never received my order?
Check your tracking first. If there’s a delay or no updates, email us and we’ll help track it down or send a replacement.